How can I become a better listener?

Enhancing Understanding in Professional Conversations

Improve Workplace Communication with Active Listening Skills

Active listening isn’t just about hearing words (or knodding when the speaker pauses 😏); it’s about truly understanding what’s being said, as well as what’s not.

When you listen with intention, you can build trust, strengthen relationships, and boost your professional credibility.

It's an essential skill for busy professionals who are being asked to navigate an avalanche of meetings, emails, and spontaneous conversations with colleagues and stakeholders.

How to Practice Active Listening

Let’s explore a few strategies to elevate your active listening skills:

• Practice Patience: Resist the urge to interrupt. Wait for the speaker to finish their thought, then respond thoughtfully.

• Be Present: Silence distractions. Put away your phone, close unnecessary tabs, and focus entirely on the speaker.

• Reflect and Paraphrase: After the other person speaks, repeat or summarize what you understood. This confirms clarity and helps to ensure alignment.

• Ask Open-Ended Questions: Encourage deeper conversation by asking questions that go beyond “yes” or “no” responses. Try, “Can you tell me more about that?”

Take Action Challenge

Today, pick one conversation where you consciously practice active listening. Focus on being fully present and summarizing the speaker’s points back to them. Observe the impact on the flow of the conversation. Did you notice more clarity, trust, or engagement? Was it hard to maintain focus? Share your experience in the comments.